We not accept "No reason" return!!!!
Like "I am not like" , "It is not like I think" ,"I think will have some more function", "My phone signal is weak" , "I am not like this Color " ETC
We are unable to issue refunds for orders processed beyond that time frame.
Please note that unless the item you bought was DOA (dead on arrival), the product you bought will be subject to a 50% re-stocking fee.
(We not pay ship back to us ship fee)
We not accept change model after you got packages, If you want to change another model, you will be subject to a 30% re-stocking fee.
(We not pay ship back to us ship fee and your old phone must never used all in new also)
Please read through the descriptions of the item to gain a thorough understanding of the item specifications, compatibility, price and shipping terms before placing an order.
If you are uncertain about any terms, feel free to email us: [email protected] as we are online 24/7.
What is the repair item & exchange policy?
Repair and exchange only on defective units.
For buyer had used old mobile phone we only can support repair service, For some big problem phone we only can promised buyer you will get a well phone back but maybe you will get is another same model used phone or some part changed one.
DOA(Dead On Arrival) buyer ship back for exchange new one, Uocase.com will pay ship back to buyer fee.
If request for refund, Uocase.com only refund with your payment total we not refund you ship back to Uocase.com shippment fee.
IN ONE MONTH Report problem for product for fix, buyer need pay ship back fee.
OVER ONE MONTH Buyer need pay ship back fee. (Start from buyer got package 30days)
After you reported to us, please ship back and give us track within 5 days. If you not ship back on time you need pay ship back fee too.
We only support and repair we sold out items, please not need ship back other seller or website sold to you items. We will destroy it.
What if the item I receive is defective or damaged?
If the item you receive is defective or damaged, you can request a replacement or a refund.
Please check your items immediately upon delivery and inform us within 48Hrs.
Replacements and refunds are accepted on merchandise within 5 days of receipt for items that
HAVE NOT BEEN USED, LIKE NEW WITH NO COSMETIC OR TECHNICAL CHANGES.
PLEASE NOTE: Shipping and handling charges are non-refundable.
How do I make a return or exchange ?
Simply include in your package, along with the defective unit, our warranty card for items
one paper write detailed description of the problem your e-mail address.
Securely pack and seal the return merchandise in an appropriate box or envelope, and send it back to us using a safe shipping method.
PLEASE NOTE: Uocase.com does not assume return shipping costs.
What about ship back to us tax and duty?
Tax and import duty is not included for warranty. We are not liable to any customs hold up or import tax at the receiving country.
To avoid any problem, we highly recommend that buyers use registered mail service as per no need to pay tax
(Buyers have had problems in the past with companies like EMS, TNT, FEDEX, DHL and UPS)
For more detail, please contact us: [email protected]